Returns

No returns allowed on any FINAL SALE items, except for if flaws in workmanship are found (as long as the hang tag has not been removed). In the event that you are not 100% satisfied with any item you purchase, we accept returns on any item (other than FINAL SALE) that is unworn and has the hang-tag intact. This applies to any product shipped with defects in craftsmanship or material. If a RUSH production timeline is returned, the RUSH fee cannot be refunded. Please contact us at support@1800petsandvets.com to approve a return. We reserve the right to deny refund to sender without prior return approval. Only unworn items will be accepted for returns within 30 days of when item was delivered to you. We will not be accepting any returns, exchanges, or refunds on any of our face masks, due to the nature of the spread of COVID-19.

Returning for a Refund: Process

Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.

Return Shipping

To return your product for refund, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Terms of Use

This is a legally binding contract (the “Terms” or “Agreement”) between you (“you” or “users”) and 1800PetsAndVets®. (“1800PetsAndVets®.,” “Company,” “we” or “us”). It sets out the terms under which we provide you with the downloadable “Paper” Application (the “App” or “Application”), and the terms that apply when you use our “Store” Service – such as when you upload content to the collaborative, online “Store” platform we make available through the App (the “Store”), or when you collaborate with or view the content of other store users. Our “Services” mean the App, Store, 1800PetsAndVets®. and any related services or digital tools we offer to you (excluding any physical goods we offer, such as those specifically stated). Note that orders of products on 1800PetsAndVets® are governed by our Terms of Sale.

Please read this Agreement, because it’s important. We’ve tried to make it as clear as possible, and to create terms which are fair and beneficial to the community of creators who use our products. If you have concerns or questions about the Terms of Use, please contact us at support@1800petsandvets.com. If you have general support questions, please use our contact us page.

You must be Eighteen years of age or older to order from our stores. If you are not eighteen years old, do not use or order products from our store.

1. Acceptance of our Terms

By visiting the website 1800PetsAndVets®, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to 1800PetsAndVets®, you agree to be bound by the following Terms and Conditions of Service. If you do not want to be bound by our Terms your only option is not to visit, view or otherwise use the services of 1800PetsAndVets®. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and 1800PetsAndVets®. and that your use of 1800PetsAndVets® products shall indicate your conclusive acceptance of this agreement.

2. Provision of Services

You agree and acknowledge that 1800PetsAndVets® is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that 1800PetsAndVets® is entitled to provide services to you through subsidiaries or affiliated entities.

3. Proprietary Rights

You acknowledge and agree that 1800PetsAndVets® websites may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. 1800PetsAndVets® authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use.

Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

4. Submitted Content

When you submit content to 1800PetsAndVets® websites you simultaneously grant  us an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to 1800PetsAndVets®.

5. Termination of Agreement

The Terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement.

6. Disclaimer of Warranties

You understand and agree that your use of 1800PetsAndVets® websites is entirely at your own risk and that our services are provided “As Is” and “As Available”. 1800PetsAndVets® does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the websites, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

Since this product is a physical product, you are covered by our refund policy if you did not receive your order on or after 60 days. However, full refunds may not apply under these circumstances: If you gave wrong shipping address, not cleared by custom or natural disasters which is beyond 1800PetsAndVets® control.

7. Limitation of Liability

You understand and agree that 1800PetsAndVets® and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information.

The above limitation shall apply whether or not 1800PetsAndVets® has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of 1800PetsAndVets® is limited to the greatest extent permitted by law.

8. External Content

1800PetsAndVets® websites may include hyperlinks to third-party content, advertising or websites, sell products from third party vendors, or may recruit affiliates to refer buyers. You acknowledge and agree that 1800PetsAndVets® is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.

9. Jurisdiction

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by 1800PetsAndVets® to resolve any legal matter arising from this agreement or related to your use of 1800PetsAndVets® websites. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and the remaining Terms will continue to be valid.

10. Entire Agreement

You understand and agree that the above Terms constitute the entire general agreement between you and 1800PetsAndVets®. You may be subject to additional Terms and conditions when you use, purchase or access other products, services, affiliate services or third-party content or material.

11. Changes to the Terms

1800PetsAndVets® reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of 1800PetsAndVets® websites after any changes to Terms will signify your agreement to be bound by them.

12. Contact

You may contact us at the following address:

support@1800petsandvets.com

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